Vietnam Hotels & Resorts

This terms & conditions written by Vietnam online hotels (VOH). It applies to all people who made hotel booking to VOH. Once you have your booking with VOH, you are agreed with below terms of service. If you do not agree with those terms, please don’t use any of our services.
Hotel Cancellation & Cancellation Fee

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
If notification of cancellation is received in 14 working days or more prior to arrival:

• No cancellation charge but US$ 10. 00 plus a credit card processing fee will be applied. If notification of cancellation is received between 7-14  working days (not including Sat, Sun & Public Holidays) or more prior to check-in date :
• Cancellation charge of   10%  rate plus a credit card processing fee will be applied. If notification of cancellation is received less than 2-6  working days (not including Sat, Sun & Public Holidays) prior to check-in date:
• Cancellation charge of   40%  rate plus Bank Fee will be applied. If notification of cancellation is received less than 2  working days (not including Sat, Sun & Public Holidays) prior to check-in date:
• Cancellation charge of   100%  rate. ( full length stay will be charged) If cancellation is failed to make, full charge of your booking is applied.

Children Policy

Children under 12 years are accompanied by at least two full-paying adults and stay in the same room. An extra bed is fully charged as an adult.
Deposit & Payment

Full payment is required & applied to all hotel’s bookings. Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions .
Unused Services

No refunds or exchanges can be made with respect to accommodation, meals….
Responsibility

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
VOH, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.
Refunds

At VOH, you do not have to pay for anything you do not get as we have commited with you while making your reservation. Morever, any kind of fault services under our control will be refunded to customers.

Validity

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
Last update: 20th January 2011